DofE Frequently Asked Questions

Below are a list of frequently asked questions, but if you’d like to talk through or have any more questions, call the team on 0114 201 2804 or email us on [email protected]

You can get in contact with the DofE Sheffield team at [email protected] or on 0114 201 2804 who will put you in touch with other local groups and support you to complete your award.

This is a common problem that we can help you with. You can speak to your DofE Leader or the DofE Sheffield team in the first instance who can provide you with your username. There’s also a useful Youtube support film here .

For forgotten passwords, click the “Forgot your password” button and you will be asked a security question. The password will then be emailed to you – make sure you always have an up-to-date email attached to your eDofE account and also check your ‘junk’ box if you have high spam filters set as the email may hand been directed here instead of your inbox.

There are many locations in your local area which will have access to the internet which you can usually access cheaply or for free. These include internet cafes, libraries, friends’ houses, schools, colleges, universities and youth clubs. You are also welcome to attend the DofE Sheffield Open Award Centre regardless of where you originally enrolled. Detail are here

If your account has been archived, you can speak with your DofE Leader who will be able to change the status of your eDofE account from their account. If you are no longer in contact with your DofE Leader, you can contact with the local DofE Sheffield team at [email protected] or on 0114 201 2804.

Logging into an ‘Inactive’ account will trigger it to become ‘Active’ again so you do not need to contact anyone in this case but if you are experiences difficulties then do get in touch, we’re happy to help you.

As long as you have completed all of your sections before your 25th birthday then you are still able to submit your Gold Award for approval. Your first step is to try to make contact with your Assessors for the sections which were not signed off at the time, and asking them to backdate their signature to when you completed the section. If you are not able to make contact with your Assessor, you can ask someone else independent who is aware of what you did to sign it off for you. You may need to provide proof of what you undertook.

Yes. You need to get your Leader or someone independent who is aware of what you did for your sections to write Assessor reports for each section of your programme then these can replace your old Keeping Track booklet/record book. These need to be on headed paper from any organisation for which you may have been undertaking your activity, or reports can be uploaded online here:

Your sections do not need to have Assessor reports written by your DofE Leader – any adult who is aware of what you did for your sections can write a report. Remember this person needs to be independent from you so not a family member.

Even if you started your DofE a while ago with another group, you can change groups. We have a regular expedition programme that you can access if you missed some or all of your originally planned programme. We can also help you to access the specialist equipment you require to complete your expedition.

To achieve your Gold Award, you need to complete an extra section – the Residential. This involves spending 5 days and 4 nights away from home on a shared activity with people you’ve never met before in group accommodation. We have a number of Approved Activity Providers whose details are listed on our website and can give you information and ideas on the residential courses which they run: See

For local opportunities, you may wish to speak to the DofE Sheffield team who will be able to advise you of any residential opportunities which they are aware of in the county. Some frequently asked questions on the Residential section are here: . Because of the additional conditions of this section you should always discuss your ideas with your Leader or DofE Sheffield team before undertaking an activity. Home or individual stays, work experience and school trips do not count.

You can count something which you are already doing for any of your sections or you can start something completely new. You can find a list of activity ideas for each of the sections here This list is not exhaustive, so if you would like to do an activity which is not on the list, have a chat with your DofE Leader before starting it to see whether it would be acceptable.

Even though we don’t encourage this, if absolutely necessary, you may make a change of activity in each section at each level. You must restart the preparation, training, activity and assessment process and the time spent on both activities will add up to meet the overall time requirements for that section.

Don’t forget you have until your 25th birthday to complete your DofE, regardless of when you started it. You can undertake your sections during the school holidays or at a time in the year when you are not as busy with other activities. Remember that you don’t have to undertake the Skill, Physical and Volunteering sections at the same time and each section’s activity only needs to be a minimum of an hour per week. If you are struggling with your DofE programme then it may be worth chatting with your Leader to talk through options available to you.

If for whatever reason you cannot complete all the sections of your DofE programme you can still be recognised for the section(s) you have completed. Your DofE Leader may arrange to use sectional certificates. Remember, you can still finish your whole programme if you complete all your activities in each section before your 25th birthday (even if you started them when you were 14!)

Yes, regardless of where you originally enrolled for the award we can help you to progress. If you are struggling to access your online records, an activity choice or an assessor report we can help to resolve this matter with you and meet the requirements of the award.

Yes. You can complete the Training, Practice Expedition, Qualifying Expedition and presentation all with different DofE expedition providers. This isn’t unusual and we can help you to find expedition programme opportunities if our programme aren’t at the right time for you.

If you’d like to talk through or have any more questions, call the team on 0114 201 2804 or email us on [email protected]

How you can help

Our charity is dedicated to helping Sheffield's young people to reach their full potential and achieve the best out of life, whatever their starting point. To help us to do more to support young people and communities we need your help. Just remember, every penny you donate will make a difference.