Business Support Apprentice (Ref 16333)

Business Support Apprentice (Ref 16333)

Recruitment Service No Comment

This is a fantastic opportunity to join a national crane service provider, located in Sheffield S9.  Will be working in a Business Administrator Apprenticeship role, learning to understand all five departments of the business with the end goal working to support the business where necessary, completing varied administrative duties.

Duties include:

– Handle inbound calls and customer enquiries, assist all customers, identify their needs and provide knowledgeable assistance to help customers select the correct products to service their needs.

– Use planning software to allocate jobs to engineers, order parts/plant, and make arrangements with the customer.

– Serve customers on the trade counter.

– Promote new products/services in order to seek opportunities to make add-on sales and increase revenue.

– Consult on, accept orders, and verify all order information for accuracy (including customer information, payment method, shipping information and special instructions if required) in order to ensure prompt delivery for complete customer satisfaction.

– Research and resolve customer issues as needed or forward difficult queries on to appropriate company personnel.

– Notify customers of any delays as needed.

– Adhere to guidelines, procedures and internal processes as required.

– Develop a solid commercial and financial awareness over time.

– Perform filing and other administrative duties such as updating software systems.

– Enter sales orders and purchase orders into the system, check order statuses to assist customer queries.

– Check stock into the warehouse and log into the system, arranging stock replenishment as required.

– Pick stock ready for despatch and distribution.

– Manage APC Courier next day delivery service (picking and packaging orders for carrier delivery, input details into the online portal, print labels and manifest).


Requirements:  A good standard of English and maths (GCSE’s C/4 and above or equivalent).  Competent in Microsoft Office Suite.  Must be able to communicate confidently both over the phone and face to face.  Able to pay good attention to detail.  Need to be adaptable to change, flexible and able to work unsupervised using own initiative. Must be an active team member.  Must have a genuine desire to learn and have a career in business.


Training:  The successful candidate will study a Level 3 Business Administration standard. This will be aided by an Assessor who will carry out all assessments as work based learning, within the workplace.


Hours: 37.5 hours/week. Monday to Friday 08:45 to 17:00 (with a 45 minute lunch break).


Pay: £168.75 per week.


Please complete the form below (with your name, date of birth and phone number) and we will get back to you with more information and details of how to apply for the opportunity. If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.


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