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Customer Claims Apprentice (Ref 15918)

Customer Claims Apprentice (Ref 15918)

Recruitment Service No Comment

An exciting opportunity to join has arisen to join the Claims Team of a company located in Sheffield 1.

Duties will include:

– Using phone and email communication to acquire, retain and support customers during their claims application process.

– Making outbound calls to follow up customer enquiries and feedback.

– Providing excellent customer service and building rapport to maintain the company’s reputation as a trusted and professional company.

– Be able to take on board feedback and coaching, in order to develop your skills.

– Thrive in a targeted environment, meeting daily, weekly and monthly targets.

– Ensure accurate and timely data input into the appropriate systems across all elements of customer contact.

– Explaining processes and procedures effectively to customers.

– Complying with all rules and regulations according the company and customer to ensure safe and effective communication.

In the longer term there may be the opportunity to progress to a Team Leader role.

 

Requirements:  A minimum of 5 GCSEs at C and above, or equivalent, including maths, English and ICT;  Self motivated with a positive, confident and determined approach;  Should know your own career aspirations and actively work to achieve goals; Must have the ability to develop self; Excellent communication skills required;  Able to pay attention to detail; Able to use Microsoft applications as necessary for role; Ability and flexibility to adapt as and when needed; Must have a high degree of self-motivation and ambition; Must have the skills to work both independently and as part of a team; Should have the capability to flourish in a competitive environment and be able to prioritise and multi-task.

 

Training:  The Apprentice will work towards a Level 2 Customer Service Practitioner.  The learning provider is 3aaa.

 

Hours:  Monday – Thursday, between 10am – 8pm and Friday 9am – 5pm.  37.5 hours/week.

 

Pay:  £131.25/week (based on £3.50/hour over 37.5 hours/week).

 

Please complete the form below (with your name, date of birth and phone number) and we will get back to you with more information and details of how to apply for the opportunity. If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.

To find out more about this opportunity, fill out the below and we'll get back to you as soon as we can.

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