• +0114 201 2800
  • enquiries@sheffieldfutures.org.uk

Customer Engagement Advisor Apprentice (Ref 15985)

Customer Engagement Advisor Apprentice (Ref 15985)

Recruitment Service No Comment


To work at an award winning Yorkshire based ISP with a unique brand identity, located in Sheffield 1.

As a Customer Engagement Advisor, you will:

–  Work in a busy Sales environment providing excellent customer service to  customers

–  Be able to understand and know the market and what offers are currently on

–  Be able to tailor your approach to customer needs providing a bespoke offering to them

–  Take inbound contacts from customers working with challenging KPI’s (Key Performance Indicator) and SLA’s (Service Level Agreement).


Requirements:  This role would suit someone who is:

–  Comfortable chatting with customers about the right package for them.

–  Lots of enthusiasm actively making sales through great customer service.

–  Previous sales experience or customer service experience in similar field.

–  Experience working with sales and retentions related targets.

–  Excellent communication & rapport building skills.

Must be 18+ as the designated shift pattern for this position does not meet with the Young Workers Time Directive.


Training:  The successful candidate will study Customer Service Practitioner Standard. The learning provider is The Source Skills Academy.


Hours:  37.5 hours a week shifts may vary.


Pay:  £251.92/week (£13100/year).


Please complete the form below (with your name, date of birth and phone number) and we will get back to you with more information and details of how to apply for the opportunity. If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.

To find out more about this opportunity, fill out the below and we'll get back to you as soon as we can.

First Name (required)

Family Name (required)

Your Email (required)


Phone Number

By ticking this box, you agree that your information on this form and other relevant information held by partner agencies may be shared for the purpose of deciding which support is appropriate.

How you can help

Our charity is dedicated to helping Sheffield's young people to reach their full potential and achieve the best out of life, whatever their starting point. To help us to do more to support young people and communities we need your help. Just remember, every penny you donate will make a difference.