Customer Service Advisor Apprentice – Diagnostic Support (Ref 16361)

Customer Service Advisor Apprentice – Diagnostic Support (Ref 16361)

Recruitment Service No Comment
  • Apprenticeship
  • Sheffield S2
  • Posted 7 days ago
  • £187.50/week


This is an opportunity to join an established company located in Sheffield 2.  The employer is looking for an enthusiastic and professional apprentice to work towards their Customer Service Level 2 and be part of a fun and friendly team within a contact centre. As a White Goods Diagnostics Support Advisor you’ll be the first point of contact for customers and field engineers. You’ll provide first line diagnostic support on a variety of domestic appliances including Dishwashers, Fridge Freezes and Washing Machines.

You will be provided with full comprehensive training together with ongoing guidance and support throughout your career with Dixons Carphone, meaning you’ll be equipped with the skills required to deliver a memorable service to customers.



– Excellent communication skills, resulting in first time resolution.
– Good teamworking skills.
– Knowledge of Keyboard skills and knowledge of Word and Excel.
– The ability to adapt your communication style to meet the needs of the customer.
– Excellent problem-solving skills.
– Ability to adapt to change and flexibility to meet the needs of the business.
– Excellent reliability and time keeping.                                                                                                                                                                                                                                                                                            – Energy and enthusiasm with great listening skills to be able to help the customer with their needs.


Training:  Apprenticeship in Customer Service Practitioner Level 2 Apprenticeship.  Functional Skills in maths, English and ICT.


Hours: Monday – Friday and possibility to work 1 in 2 weekends.


Pay: £187.50 per week.

Apprentices will be employed on a permanent contract and will be paid £5 per hour for the first 34 weeks. This increases to £7 per hour then after 12 months £9.18 per hour and you will join the usual progressions scales.


Please click on the button below and complete the form. We will get back to you with more information and details of how to apply for the opportunity.  If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.

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