Customer Support Apprentice (Ref 16362)

Customer Support Apprentice (Ref 16362)

Recruitment Service No Comment
  • Apprenticeship
  • Sheffield S2
  • Posted 7 days ago
  • £187.50/week

Required to work at a well know contact centre located in Sheffield 2, who are looking for an enthusiastic and professional apprentice to work towards their Customer Service Level 2 and be part of our fun and friendly team within the Team KnowHow contact centre. The role is to provide an excellent level of professional customer service for Dixons Carphone customers by advising on all aspects of business affecting customer’s post sale and product support.

 
Responsibilities:
• Advise on all aspects of business affecting customer’s post-sale and product support to customers and colleagues.
• Receives and returns customer contact by telephone, letter and email.
• Delivers excellent customer service and attempts to exceed customer expectations.
• Takes ownership and responsibility of customer’s queries, providing “right first time” resolution to minimise repeat queries from customers.
• To meet call quality standards in order to contribute to the overall level of customer satisfaction.
• Meeting individual and contact centre targets based on the volume and quality of call resolution.
• Compliant with all current legislation.
• Places the customer at the heart of every decision, assessing their needs and taking appropriate action.

 

Requirements: 

– Excellent communication skills, resulting in first time resolution.
– Good teamworking skills.
– Knowledge of Keyboard skills and knowledge of Word and Excel.
– The ability to adapt your communication style to meet the needs of the customer.
– Excellent problem-solving skills.
– Ability to adapt to change and flexibility to meet the needs of the business.
– Excellent reliability and time keeping.

– Energy and enthusiasm with great listening skills to be able to help the customer with their needs.

 

Training:  Apprenticeship in Customer Service Practitioner Level 2 Apprenticeship.  Functional Skills in maths, English and ICT.

 

Hours: Monday – Friday and possibility to work 1 in 2 weekends.

 

Pay: £187.50 per week.

Apprentices will be employed on a permanent contract and will be paid £5 per hour for the first 34 weeks. This increases to £7 per hour then after 12 months £9.18 per hour and you will join the usual progressions scales.

 

Please click on the button below and complete the form. We will get back to you with more information and details of how to apply for the opportunity.  If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.

To find out more about this opportunity, fill out the below and we'll get back to you as soon as we can.

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