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Network & Training Apprentice (Ref 15964)

Network & Training Apprentice (Ref 15964)

Recruitment Service No Comment

 

To assist the Service Engineer with effective deployment and training on managed print, copy and scan solutions.  The company is located in Sheffield S8.

Main duties will include:

– To work closely with the Service Engineer.

– To install, network and configure hardware for customers.

– To accurately complete all company documentation and return it to the office.

– To liaise with customers and provide training as required, post installation.

– To gain the knowledge required, throughout the apprenticeship period to be able to configure hardware and train staff without the support of the Service Engineer

Team Support.

– Co-ordinate own activities with those of other departments and other centre personnel

– Provide support to other department personnel as required.

– Work with team members to achieve team objectives and provide assistance as needed.

– To promote a positive company attitude and encourage staff to maintain a high level of moral, be courteous and respectful of fellow company personnel.

 

Requirements:  Ideally a minimum 5 GCSEs C and above including maths, English and ICT (or equivalents); Requires an excellent telephone manner, with the ability to communicate with users at all levels in a calm, confident and professional manner;

Knowledge of the Managed Print Service industry is desirable, but not essential;

Must achieve consistent high levels of customer service and have a desire to constantly enhance client service delivery; Willing to constantly enhance own knowledge and actively share that knowledge with others; Self-motivated;  The role will require a degree of flexibility.

 

Training:  You will work towards a Level 3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals. The learning provider is 3aaa.

 

Hours:  Monday – Friday 9am – 5pm. 37.5 hours/week.

 

Pay:  £6,825.00/year (approx. £131/week).

 

Please complete the form below (with your name, date of birth and phone number) and we will get back to you with more information and details of how to apply for the opportunity. If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.

To find out more about this opportunity, fill out the below and we'll get back to you as soon as we can.

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