• +0114 201 2800
  • enquiries@sheffieldfutures.org.uk

Apprentice Provisioning Advisor (Ref 15987)

Apprentice Provisioning Advisor (Ref 15987)

Recruitment Service No Comment


To work at an award winning Yorkshire based ISP with a unique brand identity, located in Sheffield 1. Focused, driven individuals with passion to deliver excellent customer service using problem solving skills are required.

As a Provisioning Advisor at Plusnet you will:

–  Work in a busy call centre environment providing excellent customer service across multiple contact channels including voice calls and web chat.

–  Deal with a range of enquiries from new or existing customers who are either taking new services or changing their existing products.

–  Take between 40-60 enquiries a day meeting challenging KPI’s (Key Performance Indicator) and SLA’s (Service Level Agreement).


Requirements:  The employer is looking for someone who’s good at:

–  Being thorough – investigating root causes to confidently meet the customer’s needs and ensuring that you keep accurate records for them.

–  Staying in touch with customers – keeping them up to date by phone, ticket or webchat and always keeping your promises.

–  Using your Judgement – you are not provided with scripts – sometimes you’ll have to try something new to fix a particularly tough problem for a customer.

–  Keeping calm – callers might be upset, frustrated or angry. You’ll take it in your stride, showing empathy, listening and being clear about what you will do next for them.

–  Being tenacious – you’re the customer’s champion, always work with the customer in mind.

Must be 18+ as the designated shift pattern for this position does not meet with the Young Workers Time Directive.


Training:  The successful candidate will study Customer Service Practitioner Standard. This will be aided by an Assessor who carry out all assessment as work based learning, within the workplace.  The learning provider is The Source Skills Academy.


Hours:  37.5 hours a week shifts may vary.   Will work 5 days out of 7.


Pay:  £251.92/week (£13100/year).


Please complete the form below (with your name, date of birth and phone number) and we will get back to you with more information and details of how to apply for the opportunity. If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.



To find out more about this opportunity, fill out the below and we'll get back to you as soon as we can.

First Name (required)

Family Name (required)

Your Email (required)


Phone Number

By ticking this box, you agree that your information on this form and other relevant information held by partner agencies may be shared for the purpose of deciding which support is appropriate.

How you can help

Our charity is dedicated to helping Sheffield's young people to reach their full potential and achieve the best out of life, whatever their starting point. To help us to do more to support young people and communities we need your help. Just remember, every penny you donate will make a difference.