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Technical Support Apprentice (Ref 15852)

Technical Support Apprentice (Ref 15852)

Recruitment Service No Comment
  • Apprenticeship
  • Sheffield S1
  • Posted 1 month ago
  • £13100/year

To work for a well known internet service provider with a unique brand identity.  Will be based in a fast paced, but friendly, environment.  Whatever your career ambitions, the employer is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!

About you
Are you looking for a customer service role with a difference? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way?
The company are looking for people with a proven track record in customer services who are looking to progress their careers and advance their skill set as a Technical Support Advisor.  It doesn’t matter if you are not a “techie” right now – you will be given the skills that you need through a comprehensive training programme. You will need bags of enthusiasm, a drive to succeed and an eagerness to learn new skills and knowledge

Why apply?
This isn’t you’re every day call centre role – our Technical Support Advisors use wireless headsets and have proper conversations with customers (they don’t use scripts). The company relish responsibility and look to take ownership of customer queries from the first call. We also get to take a breather over a game of table tennis or pool before grabbing a bite to eat in our free canteen!

As a Technical Support Apprentice (Broadband Expert) you will..
Work in a busy call centre environment providing excellent customer service
Take between 40 – 60 enquiries a day meeting challenging KPI’s (Key Performance Indicator) and SLA’s (Service Level Agreement).
Deal with a range of enquiries about WIFI, line speeds, phones, routers and general customer accounts


This role would suit someone who is:

–  A clear communicator over the phone.

–  Straight talking – able to talk people patiently through processes in a clear “jargon free” way.

– Naturally inquisitive – looks to understand issues through reading up on subjects or asking questions.

– Keen to make an impact & resolve customer issues.

–  Passionate about delivering personal and brilliant customer experiences.

–  Enthusiastic about technology and the part it plays in people’s lives today.
In order to apply you must:

– Be able to set up a wired or wireless broadband connection at home.

– Be able to set up an email client.

– Feel confident with computer systems like Windows or Mac.

– Like being the “go-to” person in your family for setting up tech related products like computers, emails or phones.

Must be 18+ as the designated shift pattern for this position does not meet with the Young Workers Time Directive.

Training:  The successful candidate will study an IT Practitioner Level 2 qualification. This will be aided by an Assessor who carry out all assessment as work based learning, within the workplace.  The learning provider is The Source Skills Academy.

Hours:  Expected to be 37.5 hours a week (shifts).

Pay:  £13100/year (approx. £251/week).


Please complete the form below (with your name, date of birth and phone number) and we will get back to you with more information and details of how to apply for the opportunity. If you prefer, you can contact us on 0800 652 9900 with the vacancy reference number, along with your name, address and date of birth and we will email or post you details of how to apply.


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