Contact us


If you’re not sure who you need to talk to, our reception team can help.

Reception is open 10am–5pm. If you’re visiting us outside of these hours, you’ll have the direct contact details of a member of staff who’ll let you in.

Getting to Star House

Star House is a 15 minute walk from Sheffield train station and 5 minute walk from Sheffield Interchange. On-street parking is limited, but there’s a pay-and-display car park nearby on Carver Street.

Our teams

You can find contact details for our service teams in the Get Support section. Other teams can be contacted by email:

Fundraising: [email protected]

Media and marketing: [email protected]

Human Resources: [email protected]

Finance: [email protected]

Want to leave some feedback?

We believe that the best way to improve our services is by listening to those who use them. It’s great to get a compliment when we do things well, but we also want to know where we can improve. If you’d like to leave us a compliment or comment, or make a complaint, please email us [email protected].

We’ll acknowledge your email within seven working days and will aim to address your feedback within 28 days.