Contact us

If you’re not sure who you need to talk to, our reception team can help. Drop in for a chat or call 0114 201 2800.

Reception is open 9am–5pm. If you’re visiting us outside of these hours, you’ll have the direct contact details of a member of staff who will let you in.

Getting to Star House

Star House is a 15 minute walk from Sheffield train station and 5 minute walk from Sheffield Interchange. Parking is limited, but there is a pay-and-display car park nearby on Carver Street.

Make a referral

If you are a young person, you can refer yourself to all of our services except domestic abuse counselling.

Statutory and community services, schools, colleges, universities, parents and carers can also refer a young person to us.

If you are unsure which service to refer to or how to complete our referral form, please call us on 0114 201 2800 and one of our team will be happy to help you.

Our teams

You can find contact details for our service teams in the Get Support section. Other teams can be contacted by email:



Human Resources


Want to leave some feedback?

We believe that the best way to improve our services is by listening to those who use them. It’s great to get a compliment when we do things well, but we also want to know where we can improve. If you’d like to leave us a compliment or comment, or make a complaint, please email us here.

We’ll acknowledge your email within seven working days and will aim to address your feedback within 28 days.