Support in a crisis

Door43 is not a crisis service and does not provide 24 hour support.

If you need urgent mental health attention call 999 or attend your local A&E.

Young people under 16-years-old are advised to attend A&E at the Sheffield Children’s Hospital, Western Bank, Sheffield S10 2TH

Young people over 16-years-old are advised to attend A&E at the Northern General Hospital, Herries Road, Sheffield S5 7AU

If you need to speak to someone urgently or are experiencing mental health crisis then these are some useful numbers you could contact:

Sheffield Support Hub | Mental Health Matters (
In person support out of usual working hours for people 16+ without the need for referral.

Sheffield Rethink Helpline: 0808 801 0440
24/7, free phone number. For anyone in a mental health crisis.

Sheffield Mental Health: 0114 226 3636 / [email protected]
24/7, for adults (18+) in a mental health crisis.

Samaritans: 08457 90 90 90 /[email protected]
24/7 every single day of the year. You can also call Samaritans on 116 123.

Shout: text Shout to 85258
24/7 text service for anyone in crisis anytime, anywhere.

HOPELineUK: 0800 068 41 41
Monday to Friday 10am – 5pm and 7pm – 10pm. Weekends 2pm – 5pm

Childline: 0800 1111 / create your own Childine Locker to speak to a counsellor online.
Free from any phone (you don’t need credit) and it doesn’t show on the phone bill.

PAPYRUS: 0800 068 4141 or email [email protected]
If you’re experiencing suicidal thoughts, PAPYRUS can help.

For more sources of support check out Kooth or HeadsTogether.